Jill McArthur Nguyen
Communications | Marketing | Creatives

ZILLOW GROUP

Workplace Lead, Irvine & Phoenix

2021 - Present

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- Proficient in planning & executing onsite zRetreats, including coordination of logistics, catering, AV troubleshooting, & serving as the primary point of contact to guarantee the success of events & experiences.
- Ability to enhance navigation experiences and disseminate office information by designing custom digital signage for sites nationwide.
- Own relationships with vendors that support our facility operations, supplies, & services.
- Liaison with Building Management for operations, maintenance, & quality of life improvements.
- Oversee lobby security; such as maintaining name tags, employee badges, parking for visitors, & new hires.
- Plan, execute, & communicate internal culture events: office decor, music, weekly lunches, & social hours.
- Maintenance of common areas, including kitchens, mother’s room, and supply rooms stock levels.
- Overall responsibility for incoming and outgoing mail, overnight packages, or courier services.
- Responsible for facilitating space planning & modifications.
- Run daily facility operations; including, janitorial/day porter, HVAC, electrical, food service, panty, office supplies, & other needed maintenance for 75,000 + sqft. of office space.
- Establish strong relationships and communication within all levels of the organization to understand & meet business needs.
- Collaborate with IT, Human Resources, Recruiting, and Managers on all new-hires or departing employee provisions. 
- Lead and assists with special projects related to office facilities, including new office development and associated moves or office refurbishments.
- Arrange warranty repair & replacement of broken items and uphold preventative maintenance and cleaning standards.
- Research & resolve complex issues that arise & improve system processes for increased efficacy. 
- Coordinate workflow ensuring end-users receive access, supplies, & equipment promptly.

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KOS, INC.

Customer Service & Events Manager

2019 - 2021

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- Graphic design work on consumer facing packages, training documents & social media content.

- Manage virtual company culture events, created incentive program via swag for local and global employees.

- Design on-brand swag via Adobe Illustrator and source all final deliverables.

- Handle facility design to enhance visual aesthetic in the office to promote a positive work environment.

- Head in-store retail merchandising projects for display in national grocery chains, and manage brand in-store demonstrations.

- Design & create all training documents for KOS representatives in the field.

- Handle all event & trade show tasks, from booth selection, hiring contractors, scheduling & working with trade show union entities.

- Design on-brand marketing assets for buyers, consumers, including packaging using Adobe Creative Suite.

- Currently initiating and maintaining two EDI platforms supplying for Target Corporation, Whole Foods Markets, Vitamin Shoppe, and more.

- Oversee & manage all retailer communications via email, phone & EDI integration channels.

- Ensure all purchase orders are accurate in pricing & assist account invoicing, along with any discrepancies.

- Create sales reports & collect data for Chief Revenue Officer & Chief Financial Officer to gain insight on KPIs.

- Lead bi-weekly Wholesale Meetings with the C-levels to go over all new business, up-coming events, project updates, or blocks.

- Currently managing two EDI platforms supplying for Target Corporation, Whole Foods Markets, Vitamin Shoppe, and more.

- Work closely with logistics team & national distributors to ensure all transactions are complete & all aging receivables are up to date.

 

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APPLE, INC.

Product Specialist

2019 - 2020

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- Listen & uncover customers' needs to provide a solution that best works for them while staying within their desired budget.

- Schedule over 100 Genius Bar appointments daily & coordinate walk-ins efficiently to reduce wait time.

- Successfully liaison between departments, being the bridge for the customer keeping their experience seamless.

- Deliver focused & engaging customer experiences in a heavy traffic environment, ensuring all customers are acknowledged & needs are met.

- Encourage customers to learn about their devices to nurture their personal technological growth.

- Maintain inventory & visual merchandising by anticipating needed supplies keeping store fully stocked and presentable. 

- Advise, sell, & set up new devices for everyday use. 

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PUBLISH BRAND, INC.

Marketing & Partnerships Manager

2017 - 2019

 

-Conceptualize and execute in-line, SMU and collaboration campaigns and promotions

-Personal outreach for future collaborations and campaigns to further broaden audience reach

-Book talent, build sets, style apparel and creatively direct photoshoots / content creation for catalogs, press releases, account support and social media

-Design and merchandise pop-up shops and trade show booths

-Design and product management for collaboration capsules

-Connect and engage with followers on social media channels

-Product placement and styling for musicians, artists, actors, television hosts, etc.

-Write copy and publicize press releases for new product launch

-Coordinate department meetings/calls and with partnering companies for campaign concepts and distribution of tasks

-Plan, map, execute and publicize physical warehouse sales

-Seek, interview and hire new team members

 

E-Commerce & Customer Service Manager

​2014 - 2017

 

-Manage concierge service to all inquiring customers via phone, email & in person simultaneously for 5 different brands under the Publish Brand umbrella.

-Manage all e-commerce orders, collection launches, inventory maintenance, web merchandizing & social media to maximize sales & optimize online shopping experience for all 5 brands.

-Apply new application features to engage customers & ensure retention.

-Troubleshoot all front & back end technical issues online.

-Design, write copy, prepare & strategize email and marketing for new collections and semi-annual sales, along with executing the sale & recovery.

-Update website & social media platforms to maintain visual consistency & product retention for consumers.

-Work closely with IT to design an easy, user friendly mobile & website interfaces to capture sales.

 

 

PURE PRAXIS

Victims Advocate & Actress

2010 - Present 

 

- Perform in education workshops to promote social change by using live, high energy, socially adaptive theater to re-create difficult real world situations so that the audiences can rehearse pro-active responses.

- Provide a safe space for discussion and practice which empowers audiences to explore new, positive ways to respond to conflict and step up as active bystanders.

- Preventing violence, addressing retaliation or challenging toxic ideologies, Pure Praxis designs each program to give audience members the tools to change the outcome of future conflicts both creatively and effectively. 

-Contracted by the Department of the United States Navy, universities, high schools, middle schools, and corporations. 

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PALIT

Co-founder & Director of Marketing / Creatives

2018 - Present

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-Private catering for exclusive fine dining.

-Manage all marketing, social media, content, partnerships, digital marketing, event planning and ambiance curation/production.

-Manage design details, graphics, emails and branding.

-Production, service, and design.

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